The following Terms and Conditions govern the relationship between iFixMacs IT (Pty) Ltd (“iFixMacs”) and CompuFreak IT Solutions (“the Companies”) and their customers. These Terms and Conditions, along with customer details, financial information, payment methods, service periods, sales confirmations, specifications, contact persons, and acceptance of this agreement by the customer, form the complete agreement (“the Agreement”).
### 1. Commencement of Service
The agreement becomes effective on the date when services are first provided (“the Commencement Date”).
### 2. Provision of Services
iFixMacs and CompuFreak IT Solutions commit to providing continuous, uninterrupted, and error-free service to the best of their abilities, subject to these Terms and Conditions. However, customers acknowledge that temporary interruptions may occur. The Companies are not liable for any damages arising from such interruptions. The customer is responsible for maintaining and configuring all necessary equipment on their premises unless otherwise specified in the agreement.
### 3. Back Up Your Data
Before submitting your device for repair, you must back up your data as it may be lost during the repair process. If necessary, we may need to restore your device to its original factory settings. To do so, you must disable the “Find My iPhone” feature. We will do utmost best to preserve your data as far as possible, but we are not responsible for any data loss due to the nature of repairs done on the devices.
### 4. Quotes, Deposits, and Fees
4.1 **Assessment Fees**: A non-refundable assessment fee of R950 will be charged to inspect your device, even if it is deemed beyond economical repair.
4.2 **Waiver of Assessment Fee**: The assessment fee will be waived if you approve the repair of your device and accept the quotation thereof, if device is beyond economic repair the assessment fee will be forfeited.
4.3 **Quotes**: We will provide a quote for repairs. For repairs under R1000, we will proceed automatically. For repairs over R1000, you must approve the quote before we begin. Quotes are valid for seven days.
4.4 **Deposit Requirement**: If you accept the quote but do not leave your device with us while we order parts, a non-refundable deposit of 50% of the estimated repair value is required.
4.5 **Payment**: Full payment for repairs and replacement parts is required before work will start on your device before it will be released.
### 5. Our Warranty
5.1 **Warranty on Replacement Parts**: We use high-quality manufacturer-original or compatible parts where original part aren’t available, and provide the following warranties from the date of repair:
– Six months for Apple iPhone / iPad screen replacements.
– Six months for Apple battery replacements.
– Three months for all other device parts and repairs.
5.2 **Warranty Exclusions**: The warranty will be void if any repairs are performed by third parties or if the device sustains damage after our repairs. This includes damage from dents, cracks, liquid exposure, viruses, or malware.
5.3 **Non-transferable Warranty**: The warranty is part of this agreement and cannot be transferred, even if the device is sold or given to someone else.
### 6. Where Our Responsibility Ends
6.1 **Risk of Additional Damage**: While we take great care during repairs, devices are delicate, and additional damage may occur. By entrusting your device to us, you accept this risk. We are not responsible for:
– **Data Loss**: Back up your data to prevent loss.
– **Further Damage**: Additional damage or loss of functionality may occur if we need to inspect, open, or remove components such as screens or batteries, especially if the device was damaged by impact or previous repairs. While every effort is made to ensure the safe handling and repair of your Apple Mac product, we do not accept responsibility for any damage that may occur to the device, whether it be the screen, front & back of the phones, iPads, etc, during the repair process, particularly if the device was previously unsealed or tampered with. Cracks or damage to the device may be a result of pre-existing conditions or structural weaknesses caused by prior repairs. By proceeding with our services, you acknowledge and accept this risk and agree that our companies will not be held liable for such damages.
– **Repair Limitations**: Some repairs may not be possible, and certain components like the Touch ID on Apple devices may lose functionality permanently.
– **Manufacturer Warranty**: We are authorized Apple Resellers. Our repairs will not void any remaining manufacturer’s warranty on those devices.
– **IP Rating Loss**: Repairs on Apple devices will result in loss of their Ingress Protection (water and dust resistance) rating.
– **Original Components**: We may not be able to return damaged or faulty components due to safety regulations.
### 7. Collecting Your Device
7.1 We will notify you when your device is ready for collection. Devices must be collected within 90 days, or they may be sold to recover costs.
7.2 You must present a valid job card and personal identification (e.g., ID) to collect your device.
7.3 If payment is made via EFT, the device may only be collected once the payment has cleared in our bank account.
### 8. Accessories, Returns, and Refunds
8.1 **Returns of Accessories**: Unopened and sealed accessories may be returned within seven days of purchase for a full refund or exchange, with the original tax invoice.
8.2 **Faulty Accessories**: Faulty accessories may be returned within six months of purchase for a refund or exchange, subject to inspection to rule out damage or misuse.
8.3 **Refund Processing**: Refunds may take up to five working days to process.
8.4 **Labour Fee Deductions**: We reserve the right to deduct any applicable labour fees from refunds unless the refund is due to faulty parts or workmanship.
### 9. Payments
9.1 The customer shall pay all applicable charges, tariffs, and fees as set out in this agreement for the services provided.
9.2 Charges may be adjusted under the following circumstances:
– If our service providers increase their tariffs, this increase, plus the Companies’ markup, will be passed on to the customer.
– Annually, on or after November 1st, adjustments will be made to charges.
9.3 Payments for access charges will be made as specified in the agreement:
– For monthly direct debits, the first payment is due on the Commencement Date, after which the debit order will apply.
– In other cases, payments are made in advance as specified.
9.4 Late payments will incur interest at 9% above the prime bank overdraft rate. Legal costs for enforcing these terms will be borne by the customer.
9.5 A reasonable administration fee will be charged for dishonoured payments, changes to service, or uncollected items left for repair for over three months.
9.6 The Companies reserve the right to suspend services for non-payment and are not responsible for withholding domain access but may suspend services linked to the domain.
### 10. Installation and Connection
10.1 Any installation or connection dates provided are provisional. The Companies are not responsible for delays, and the customer may not terminate the agreement or withhold payments due to delays.
### 11. Liability
11.1 The Companies will not be liable for any loss or damage suffered by the customer or third parties, including financial loss, loss of profits, or any other consequential loss.
11.2 All services are provided “as-is” without warranties or representations.
11.3 The customer indemnifies the Companies against any damage or liability arising from the provision of services or misuse of the facilities.
11.4 The Companies’ total liability, if any, shall not exceed the amount paid by the customer for services.
### 12. Use Limitations
12.1 The customer agrees to comply with all applicable laws and regulations related to the use of services.
12.2 The customer will not use the service in a manner that is unlawful, defamatory, fraudulent, or interferes with the services of others.
12.3 The Companies reserve the right to suspend services if the customer breaches any provision of this agreement.
### 13. Suspension of Service
The Companies may suspend services without notice under the following conditions:
– During technical failures or maintenance.
– If the customer breaches any terms of this agreement or acts in a manner that may negatively impact the network or other customers.
### 14. Termination
14.1 The Companies may terminate this agreement with 30 days’ notice.
14.2 The customer must provide two calendar months’ notice for termination of a month-to-month agreement.
14.3 Upon termination, the customer remains liable for outstanding charges and disconnection fees.
### 15. Excusable Events
The Companies are not liable for failure to perform obligations due to circumstances beyond their control, such as technical problems, government actions, or industrial disputes.
### 16. Alterations
The Companies reserve the right to alter any service-related codes or numbers and will not be liable for any costs or losses resulting from such changes.
### 17. Support Service
Support services requested by the customer will be provided subject to applicable fees. The Companies do not guarantee problem resolution but will make reasonable efforts to assist.
### 18. General
18.1 The customer cannot transfer their rights or obligations under this agreement without the Companies’ consent.
18.2 This agreement constitutes the entire understanding between the parties and supersedes all prior communications.
18.3 The Companies reserve the right to amend these Terms and Conditions and will notify customers of changes.
18.4 This agreement is governed by South African law.
18.5 If any provision of this agreement is found to be unenforceable, the remaining provisions shall remain in effect.
18.6 Equipment unclaimed for three months may be sold by the Companies to recover costs.
### 19. Intellectual Property
All intellectual property rights remain the property of the Companies or their licensor. The customer may not use or modify any intellectual property without prior consent.
### 20. Waiver and Indemnity
The customer indemnifies the Companies, their members, directors, and employees against all claims and losses arising from the use of services, even if such use involves minors. The customer acknowledges and accepts all risks associated with participation in any services or activities provided by the Companies.
### 21. Acceptance
By signing this agreement, the customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions from the date of signature. If the customer does not understand any clause or its implications, they must seek clarification from iFixMacs or CompuFreak IT Solutions before signing the agreement. By accepting this agreement, the customer consents to the collection, processing, and storage of their personal information as required for the provision of services in accordance with the Protection of Personal Information Act 4 of 2013 (POPI).
The agreement will be accepted by, electronic signature, verbal agreement, or when booking in your device on our customer repair order, signature required at the bottom of the repair order.
Last updated: 2023/03/18
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