Helpdesk Support

Central to all our support services is our helpdesk service. No recorded messages or endless loops of nauseating canned music, just responsive, friendly human assistance on hand, whenever you need it.

Our experienced support engineers are on hand to rapidly assess and solve support issues using our award winning technical platform.

Great Service, Guaranteed!

Nothing is left to chance. Cast-iron Service Level Agreements ensure helpdesk support cases are prioritised to provide an appropriate level of response within a guaranteed time.

Always In The Loop

Our clients are kept constantly up-to-date from the moment a case is raised right through to its successful resolution.

Remote Support Tools

We use a variety of remote support tools ranging from client instigated screen sharing to direct access secure IP KVM tools.

Onsite Escalation

Whilst we will always endeavour to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.

Ensuring Best Practice

A comprehensive framework of IT services best practice ensures our support engineers deliver a consistent, world-class service.

Obsessed With Service

We are a multi award winning employer and our helpdesk service is backed by Service Obsession®, our commitment to delivering the very best IT services.

Net Promoter

We don’t just talk about delivering great service, we actually deliver it – and have the stats to prove it! Built into our helpdesk workflow, Net Promoter® is integral to ensuring the delivery of a consistent, high quality IT support service.